Return Policy for Amazon Lubricants Australia
Thank you for shopping with Amazon Lubricants Australia. We strive to ensure your satisfaction with every purchase. This Return Policy outlines the guidelines for returning products bought through our website. Please read carefully before making a return request.
1. Eligibility for Returns
To qualify for a return, please ensure that:
- Timeframe: Items must be returned within 14 days of delivery.
- Condition: Products must be unused, unopened, and in their original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
- Exceptions: Some items, such as opened containers or products damaged due to customer mishandling, are not eligible for return.
2. Non-Returnable Items
For safety and quality reasons, we cannot accept returns on:
- Used or Opened Products: Engine oils, lubricants, and similar products cannot be returned if opened.
- Clearance Items: All sales of clearance or final sale items are final.
3. Return Process
To initiate a return:
- Contact Customer Support: Email us at sales@amazonlubricants.com.au or call +61 403 862 750 to request a return authorization and provide details of your purchase and the reason for return.
- Packaging and Shipping: Once authorized, pack the item securely in its original packaging and ship it to our designated return address. Please note that customers are responsible for return shipping costs unless the product was damaged or incorrect upon arrival.
4. Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect product:
- Report Within 7 Days: Notify us within 7 days of receiving the item by emailing sales@amazonlubricants.com.au with your order details and photos of the damaged or incorrect product.
- Resolution Options: We will arrange for a replacement or full refund for damaged or incorrect items at no additional cost to you.
5. Refunds
Upon receiving and inspecting your returned item, we will process a refund to your original payment method. Please allow:
- 5-7 Business Days: For processing once the return is received.
- Notification: You will receive an email notification confirming the refund.
- Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.
6. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process above and place a new order for the desired item.
7. Contact Us
For any questions regarding returns, please contact us:
- Email: sales@amazonlubricants.com.au
- Phone: +61 403 862 750
- Address: 13 Abbotts Road, Dandenong South, VIC 3175, Australia
- Office Hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)