Privacy Policy for Amazon Lubricants Australia Online Store
At Amazon Lubricants Australia, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you shop on our WooCommerce-based online store. By using our site, you consent to the terms outlined here, in accordance with the Australian Privacy Act 1988.
1. Information We Collect
We collect personal information necessary to process orders, improve our services, and provide a safe shopping experience. This includes:
- Account and Contact Information: Name, address, email, phone number, and payment details when you place an order, create an account, or contact customer support.
- Order Details and Purchase History: Records of your purchases, order status, payment method, and delivery information.
- Website Usage Data: Information collected through cookies, such as IP address, browser type, and your interactions with our site (e.g., product views, time on site).
- Marketing Preferences: Data on your preferences for receiving marketing emails and interactions with our email campaigns.
2. How We Collect Your Information
- Directly from You: When you register, place an order, or communicate with our support team.
- Automatically: As you browse our website, we collect data through cookies and similar tracking technologies.
- From Third-Party Services: Payment processors or advertising partners may share data with us to assist with order processing, marketing, or fraud prevention.
3. How We Use Your Information
We use your information to provide an efficient and personalized shopping experience:
- Order Processing and Delivery: To fulfill orders, manage payments, and provide updates on shipping and delivery.
- Customer Support: To respond to inquiries, handle returns, exchanges, and improve service.
- Personalization and Recommendations: To suggest products based on your browsing and purchase history.
- Marketing and Communications: To send newsletters, promotional offers, and updates, if you have opted in. You can unsubscribe at any time.
- Site Improvements: To enhance website performance and customize your experience using WooCommerce’s tools and plugins.
- Legal Compliance: To comply with regulatory requirements and enforce our Terms & Conditions.
4. Disclosure of Your Information
We do not sell or rent your personal information. However, we may share it with:
- Service Providers: Third-party vendors who assist in payment processing, shipping, analytics, and IT support.
- Legal Authorities: If required by law, to comply with legal obligations, or to protect our rights, we may disclose information to government agencies or law enforcement.
- WooCommerce and WordPress Plugins: As our online store operates on WooCommerce, some information is shared with plugins and extensions required for site functionality (e.g., analytics, customer reviews, shipping calculations).
5. Use of Cookies
- Types of Cookies: We use session cookies (expire after your visit) and persistent cookies (stay until deleted or expired) to store shopping cart data, preferences, and log-in sessions.
- Managing Cookies: You can adjust cookie settings in your browser. Note that disabling cookies may limit certain features, like product recommendations or a streamlined checkout.
6. Data Security
We take reasonable measures to secure your data, including encryption for sensitive information and secure server storage. WooCommerce utilizes SSL (Secure Socket Layer) to protect payment data, but no online transmission is entirely secure, and we cannot guarantee absolute security.
7. Your Rights Under Australian Privacy Law
You have the right to:
- Access: Request access to the personal data we hold about you.
- Correction: Update or correct any inaccurate information.
- Deletion: Request the deletion of personal information, subject to legal requirements.
- Marketing Preferences: Opt-out of marketing emails at any time using the unsubscribe link in each email.
For any requests or concerns regarding your data, please contact us using the details provided below.
8. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal requirements and resolving disputes.
9. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on this page, with the date of the latest revision indicated at the top. Continued use of our site signifies your acceptance of any changes.
10. Contact Us
For any questions about this Privacy Policy or your personal data, please reach out to us:
- Email: sales@amazonlubricants.com.au
- Phone: +61 403 862 750
- Address: 13 Abbotts Road, Dandenong South, VIC 3175, Australia
- Office Hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)