Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

1. What types of engine oils do you offer?

We offer a wide range of engine oils, including synthetic, semi-synthetic, and mineral oils for various types of vehicles and machinery. You can browse our product categories on our website to find the right oil for your needs.

2. How can I place an order?

To place an order, simply browse our website, select the products you want, and add them to your cart. Once you’re ready, click on the cart icon, proceed to checkout, and follow the prompts to complete your purchase.

3. Do I need to create an account to order?

No, you can check out as a guest. However, creating an account will allow you to track your orders, save your information for future purchases, and access exclusive offers.

4. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and PayPal. All transactions are processed securely.

5. How much does shipping cost?

Shipping is free for orders over AUD 100. For orders below that amount, a flat fee of AUD 10 will apply. Express shipping options are available for an additional fee, which will be calculated at checkout.

6. How long will it take to receive my order?

  • Standard Delivery: 3–7 business days for most locations.
  • Express Delivery: 1–3 business days in select areas.
  • Same-Day Delivery: Available in select major cities for orders placed before 10 AM.

7. How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number. You can use this number to track your order on our delivery partner’s website.

8. What is your return policy?

We accept returns within 14 days of delivery if the product is unopened and in its original packaging. For more details, please refer to our Return Policy page.

9. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of delivery. We will work with you to resolve the issue promptly.

10. How can I contact customer support?

You can reach our customer support team via:

Main Menu